Feuerhand Terms and Conditions
The content on this site is Copyright Petromax Inc. All rights reserved.
The term Petromax Inc. or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2500 Wilcrest, Suite 300, Houston, TX 77042. The term ‘you’ refers to the customer or viewer of our website.
CONCLUSION OF A CONTRACT
The order of goods by the customer constitutes a binding purchase offer to us. We are entitled to accept the order by delivering the goods or notifying the customer of the delivery with an e-mail confirming the order within a period of 2 days after receipt of the order. We accept the order, provided that the goods are available and, in particular, that deliveries to us by our suppliers are correct and in due time.
This shall only apply to non-deliveries for which we cannot be held responsible. If the goods are not available, we shall inform the customer without delay and reimburse any payment that has already been made by the customer without delay. The confirmation e-mail that is automatically generated and sent by the system immediately after the customer has submitted the order does not constitute binding acceptance of the offer by us. Within the ordering process, the customer is responsible for the risk of an unclear, faulty transmission.
Contents, logo, and other visual media that Petromax Inc. created, is the property of Petromax Inc. and protected by copyright laws.
The prices listed on the internet at the time of the order shall apply. All listed prices are final prices. Tax is only charged on orders shipping to Texas or Ohio. We reserve the right to make reasonable technical changes such as changes in form, color, and/or weight.
SHIPPING – RISK OF LOSS
All items purchased from Petromax Inc. are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible or liable for any damage arising from shipment.
Sometimes back orders occur. In case we have a back order, you will be informed. If we do not supply the back ordered items to you soon enough, please just request a prompt refund and/or cancellation. Get the withdrawal form here.
For any customer advance payment, PayPal or credit card (Master Card/ Visa /American Express) are available as payment options. Net terms are not generally offered. Should such terms be offered, no discount will be allowed for prompt payment and all invoices must be paid within 30 days of shipping date of the goods you expressly agree to a 2% per month finance charge. The purchase price is due for payment at the time the order is placed.
YOUR CREDIT CARD INFORMATION
When purchase any goods on the Petromax Inc. website, you are temporarily redirected to our payment gateway where you can securely input your information. We do not have access to your credit card information.
We shall deliver the ordered goods to you as quickly as possible provided that they are available. If any of the ordered goods is not in stock, we reserve the right to hold the entire order until such time as the entire order can be filled. Customer will be notified if this situation may occur and may ask us to ship a partial order. The cost of the freight will be charged on each segment and not the entire order.
Petromax Inc. retains the exclusive and sole right as to whether goods may be returned, exchanged, repaired, or order canceled. We encourage you to use caution when placing an order, as once placed the order cannot be canceled, nor the goods returned or exchanged unless Petromax Inc. expressly consents.
Generally, Petromax Inc. will consider returns of unopened goods within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable. Petromax Inc. does not accept used or damaged products for refunds. Opened goods may, at our sole discretion, be returned. However, they may be subject to a re-stocking fee.
Your only remedy for a defective product (materials and workmanship) may be exercised within one year from date of purchase. These rights cannot be exercised without sales receipt or proof of purchase. We will, at our sole discretion, repair or replace any product covered under our limited warranty. We do not warranty the paint. Any damage, misuse or neglect, including failure to clean, and oil the Petromax product after use, caused by the customer is not covered under warranty and repairs will be done at $65.00 per hour, (1/2 hour minimum charge) The customer will be notified prior to any work being done. If a product is determined to not be covered under warranty, the product will be returned to the owner at owner’s expense. Please also read the manuals of the products.
At our sole discretion, we may impose a fifteen percent (15%) restocking fee on items returned.
Please send returns to the Petromax fulfillment (Cronwplace Brands, 291 Kurzen Road N, Dalton, OH 44618).